Shipping & Returns

SHIPPING

  • FREE SHIPPING for orders $300 and over*
  • $9.90 shipping fee for orders under $300 - to anywhere in Australia!

* we have had to add a small $19.90 "long haul shipping surcharge" for large orders (order value $300 and over) going to WA, SA, NT and TAS.

We want to make it as fair as possible for all Australians to access the sensory and therapy products they need, regardless of where you live.  That's why even though the cost to us significantly increases when we ship to rural or remote areas or ship a long distance, we have chosen to only pass on some of that cost to our customers, and only for large orders over $300 (where we seem to get stung with really big shipping costs)❤️

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IMPORTANT: Please enter a street address rather than a PO Box address if possible, and please note that we cannot ship a Swing Stand to a PO Box.  We ship within Australia only at this stage, and utilise 'Shippit' and Australia Post. 

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TIMEFRAME: All parcels are sent with tracking within 2 business days from when you place your order with the exception of Crash Bags which have a production time of 2 to 5 business days as they are made to order and in high demand.

 

RETURNS POLICY

  • We encourage you to contact us straight away if you are not happy with your order, or if any items are defective.
  • We are happy to offer an exchange only for 'change of mind' merchandise returns (excluding sale items) for a period of no longer that 14 days from the date of order, however shipping costs are the responsibility of the customer and your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • All returns must be shipped with a tracking number and require a signature by a Sensory Super Heroes employee.
  • For hygiene reasons, returns for all oral / chew and earplug products will be limited to defective merchandise only. 
  • Before you purchase, please feel free to contact customer service on 0468 778 737 with any questions concerning our return policy.


REFUNDS (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

LATE OR MISSING REFUNDS (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@sensorysuperheroes.com