NDIS Orders

SELF MANAGED

Option 1:  Order online and pay now
  • Complete a normal online order and pay now.
  • You will automatically receive a PDF tax invoice from us via email showing that the order is paid in full (you may need to check your spam or junk folder).
  • Reimburse yourself in the next few days from your NDIS claim.  
Option 2: Request an invoice and pay later
  • DO NOT COMPLETE AN EXPRESS CHECKOUT using Google Pay, Apple Pay or Shop Pay.  Also, make sure you are LOGGED OUT of your 'Shop' account before going through the checkout process.
  • During checkout, scroll down and choose the payment option "Request Invoice - pay within 21 days".
  • Scroll up and complete all fields like name, phone number and address etc.
  • If you require the invoice to include the NDIS participant's name and NDIS number, then please enter these in the "Company" field in the shipping address.
  • Once you finalise your online order you will automatically receive a tax invoice from us (you may need to check your spam or junk folder) which you can keep on file.
  • Submit your own NDIS claim, then do a bank transfer to us in a few days to complete your order.
  • NOTE: The invoice is valid for 21 days and only becomes an active order once payment has been received into our bank account, at which time you will receive an order confirmation email.
 

PLAN MANAGED

Request an invoice and submit it to your Plan Manager:
  • DO NOT COMPLETE AN EXPRESS CHECKOUT using Google Pay, Apple Pay or Shop Pay.  Also, make sure you are LOGGED OUT of your 'Shop' account before going through the checkout process.
  • During checkout, scroll down and choose the payment option "Request Invoice - pay within 21 days".
  • Scroll up and complete all fields like name, phone number and address etc.
  • If you require the invoice to include the NDIS participant's name and NDIS number, then please enter these in the "Company" field in the shipping address.
  • Once you finalise your online order you will automatically receive a PDF tax invoice from us via email (you may need to check your spam or junk folder).
  • Submit the invoice to your Plan Manager.  Once the Plan Manager processes the payment to us then we will confirm your order and dispatch it.
  • NOTE: The invoice is valid for 21 days and only becomes an active order once payment has been received into our bank account, at which time you will receive an order confirmation email.

 

AGENCY MANAGED

Unfortunately we cannot help you with purchasing therapeutic resources if your budget is NDIA (Agency) managed.  As we are a small a family business, we have chosen to not register with the NDIA at this time. This may change in the future. For those that are NDIA managed, we welcome private purchases and consider our products to be very reasonably priced.

 

PLEASE NOTE:

If you're wondering whether you're allowed to purchase items from our store using NDIS funding, the answer is generally yes, however it's important to check:

  • Is there an 'Assistive Technology' budget included in the plan?  Assistive Technology and Consumables form part of the 'Core Budget', which is designed to fund the supports that help with the participant's everyday activities, their current disability related needs, and things that help them work towards their goals. Consumables are everyday items they may need such as continence products or low-risk & low-cost assistive technology and equipment to improve their independence.
  • What are the goals in the plan and what everyday or low cost items will help the participant achieve those goals (for example, to improve emotional regulation).
If you're unsure, then your Local Area Coordinator (if self-managed) or your Plan Manager contact (if plan-managed) would be able to answer more specific questions relevant to you of your child's specific plan.