Frequently Asked Questions

Location, Appointments & Shipping

We are an online store shipping Australia-wide, and we also have two home-based shops in Newport (near Redcliffe) and Tanawha (Sunshine Coast hinterland) which are open by appointment.  We stock our full range at both locations and have cashless 'tap' payment facilities for your convenience.

Please send us a message to let us know which location you would like to visit and your preferred date/s.

If you are a South-East Queensland local and want to collect your order from either Newport (near Redcliffe) or Tanawha (Sunshine Coast hinterland), then simply select the FREE shipping option at checkout and we will send you a message with the address when you order is ready for collection.

We offer a flat $14 shipping rate to anywhere in Australia  :-D

We added a $6 'little order' option for orders under $50, just to help you guys out.

We just ask that you provide us with a street address rather than a PO Box address so that we can continue to offer this low flat rate.

The only exception is our $29 flat shipping rate for all orders that include one of our Crash Bags or a Swing Stand.

Payment & Invoices

You will receive an order confirmation email (it might have gone to your spam/junk email), but please let us know if you would also like an invoice (PDF) and we can easily send it to you via email.

As a family business, we have actively chosen to not register with the NDIA at this time.  This may change in the future.  We do however consider our products to be very reasonably priced and welcome private purchases.  We are also happy to help those that are 'Self Managed' or 'Plan Managed'.

Do you or your child have 'Assistive Technology' included in their NDIS Plan?

Assistive Technology and Consumables form part of the 'Core Budget', which is designed to fund the supports that help your child with everyday activities, their current disability related needs, and things that help them work towards their goals. Consumables are everyday items they may need such as continence products or low-risk & low-cost assistive technology and equipment to improve their independence.

The key is to think about your child's goals in their plan and think about which everyday or low cost items will help them achieve those goals (for example, to improve emotional regulation).  Your Local Area Coordinator (if self-managed) or your Plan Manager contact (if plan-managed) would be able to answer more specific questions relevant to your child's specific plan.

We have a new fancy system for sending a PDF invoice directly to your inbox without actually placing an active order in our system.

Step One
Log in to our store www.sensorysuperheroes.com (click 'Log in' in the top right-hand corner of the page, next to the Shopping Cart icon) - as either a returning customer or a new customer.

Step Two
Once logged-in, please check and update/add your default address in your account as the address you would like on your invoice (click on 'view addresses' when you're in your account details screen).

Step Three
Go shopping in our store and add the items you want to the Cart, then go and view your cart (do not click 'Checkout').

Step Four
Once you are happy with your cart, scroll down to the 'Request funding invoice / quote' section, complete the details fields, calculate and select your shipping choice (drop down menu immediately below the 'Calculate rates' button), and finally click the 'Request Funding Invoice' button.
NOTE: This will automatically create a PDF invoice with your details, address, and your selected shopping cart items, and we will email it to you shortly.

Step Five
Use your invoice as needed or forward it to the appropriate person or organisation for payment.  You will receive an order confirmation via email once your invoice has been paid.

Yes, we do accept payment via HCWA and BetterStart funding.

The three options are:

1.  Your OT places an order via our online store (www.sensorysuperheroes.com) and includes your shipping address and contact details in the order, then makes the funding claim on your behalf in order to reimburse themselves.

2.  You simply place an order via our online store (after seeking pre-approval from your OT of course), then forward the order confirmation to your OT for processing. Your OT will then make the HCWA claim on your behalf and reimbursement you as per their usual process.

3.  This option is suitable if you're happy to wait a little longer to receive your order. You can request a funding invoice from us via our online store using the steps detailed below, and forward the PDF to your OT via email. NOTE: This will not create an active order in our system until the order has been paid.  Your OT can then submit your HCWA claim, and make payment to us via EFT when they are ready.

 

REQUEST A FUNDING INVOICE

Step One - Log in to our online store www.sensorysuperheroes.com (click 'Log in' in the top right-hand corner of the page, next to the Shopping Cart icon) - as either a returning customer or a new customer.

Step Two - Once logged-in, please check and update/add your default address in your account as the address you would like on your invoice (click on 'view addresses' when you're in your account details screen).

Step Three - Go shopping in our store and add the items you want to the Cart, then go and view your cart (do not click 'Checkout').

Step Four - Once you are happy with your cart, scroll down to the 'Request funding invoice / quote' section, complete the details fields, calculate and select your shipping choice (drop down menu immediately below the 'Calculate rates' button), and finally click the 'Request Funding Invoice' button.

NOTE: This will automatically create a PDF invoice with your details, address, and your selected shopping cart items, and we will email it to you shortly.

Step Five - Forward your invoice to your OT then wait to hear from us, as we will let you know once we have received the funds and have activated your order in our system.

Please feel free to call me, or have your OT call me on 0468 778 737 with any questions.

Product Questions

Yes!  Our Crash Bags include lots of high quality foam pieces, a plain cotton 'inner' bag to keep them safe, and an 'outer' plush cover in a variety of different colours and designs.

Check out this video describing how our Crash Bags are made.

Our Calming Swing Wrap can be hung using ceiling plates, or if you already have a beam or thick tree branch at home then you could just use the tree straps, or we also sell a swing stand which has two triangle shaped legs for stability and optional lawn screws to help peg it down (in grass) for safety if you need.  You can save by buying it in a combo with a swing stand rather than buying them separately.

To check out all of the options and accessories search for "swing" in the search bar at the top of the page or click here.

We recommend reading our description of the different set-up options available on our website 🙂

It's best to choose a Wobble Stool size that allows your child to have their knees and hips at right angles, when both feet are planted on the floor.

You can try measuring from the floor to the top of you child's knee when they are sitting on a chair or something low like a coffee table, and ordering the stool closest to that height (if in between two sizes then choose the taller stool).

A wobble stool is designed to give just enough wobble and wiggle to keep kids moving without being distracting to other's around them.

The wobble stool movement gives vestibular input, as well as proprioceptive input. Both of which can be very calming and meet sensory seekers needs. It helps them listen, concentrate, learn, or do whatever task they are trying to set their mind to ❤

It helps them to regulate themselves and the more we can create little opportunities for that throughout the day the better 😍

Our calming bed socks (#notjustforfeet - they are a special type of bedsheet) provide sensory feedback perfect for any child or adult as they provide input that floods the brain with the simple message "I am safe".  These are great, especially if you need compression without the extra weight of blankets.  

The perfectly soft, perfectly firm, perfectly calming, sensory bed sheet to help individuals with autism, ADHD, and sensory processing differences, separation anxiety, anxiety, insomnia and other sleep challenges. They provide deep pressure input that helps to calm an over stimulated nervous system and set our little super heroes up for a long rejuvenating sleep.
Our especially designed bed socks are made from a breathable super soft fabric and the only ones (that we know of 🙂) to have an extra wide, extra soft elastic across the top end of the sock to ensure the pressure is perfectly even and doesn't cut in to our little super heroes arms or upper body. They are open at either end and simply slip over the mattress for easy installation. We recommend that they are installed and first used with adult instruction and supervision to ensure the user has full mobility. We do not recommend for children under 3 years of age.

A great way to get into bed is to start at the bottom of the bed then army crawl underneath the sock to the top, and as they move around the bed the fabric provides gentle pressure against the skin and joints. Even just wiggling toes or jiggling legs against the pressure of the blanket is recommended by the Occupational Therapists that we work with in order to kick start the sleep routine with some lovely sensory input for our super sensory brains.

Research suggests that weighted items should be approximately 5% to 10% of the person’s bodyweight for optimum results, however each individual's preference will differ, and a lot of the feedback we have is based on a least 10% of bodyweight (if not more) feeling amazing and calming! 

We are happy to work with Allied Health clinics and other businesses on a case-by-case basis to offer a discount for products that they wish to buy from us in bulk in order to have them available in-clinic for their clients to purchase directly.  Please send us your wish list to contact@sensorysuperheroes.com

Help & Support

There are many factors that come into play with funding the big ones being age and if the child has a diagnosis.

Age: Children under 7 years There are a range of early intervention programs that children can access depending on if they have a diagnosis or not. The first point of contact should always be the Early Childhood Early Intervention (ECEI)  program that is part of the National Disability Insurance Scheme (NDIS), Click here to go to the contact page for the NDIS or call them on 1800100 110 and ask for your local community partner's contact details.
There are two other programs that can be accessed and they have their own criteria for children with ASD the program is called Helping Children with Autism (HCWA) and for some other children with significant disability the program is called BetterStart. Both of these programs will be rolling into the NDIS and may have already done so in your region.  

Children 7 and above: 
The NDIS partner in community can assist parents of children who have turned 7 years to access supports either through the NDIS or in community. Click here to go to the contact page for the NDIS or  call them on 1800100 110 and ask for your local community partner's contact details.
DiagnosesChildren who have been diagnosed with Autism Spectrum Disorder level 2 or 3 have automatic entry to the NDIS and only need to supply a letter from their Pediatrician that states this diagnosis under the DSM5 along with their application form. For Children who have been diagnosed as level 1 ASD it is advised that parents seek support through their local partner in the community to make accessing the scheme a smoother process.   

There are many places that you can access support from others who have walked or are walking a similar path to you. Here are some places to start;
Carer Gateway: This is a portal to a range of information for unpaid family carers. It does not matter if you have a carer payment from centrelink or not, just that you identify as someone who is caring for a family member who has a recognised disability or long term illness. Resources include free carer counselling; information about financial assistance and networks and opportunities that may be available.
Little Dreamers has a range of supports for siblings of children who have special needs.
Better access to mental health programs can be accessed with a mental health plan from your GP - just ask them :).
Facebook: search Facebook for your local relevant community support group to connect with other parents in your area that may be experiencing similar things as you.

Autism Queensland currently facilitates existing Helping Children with Autism funding and have a range of services in Queensland. If you are in a different state, or are outside Australia then google the Autism organisation in your local community.
Your local NDIS partner can also assist you to find local supports within your community.  Click here to view the contact details for NDIS and find out who your local NDIS partner is.